The Reality of Organizational Citizenship Behavior Among Members of The Senior Management in Palestinian Universities in The Gaza Strip from The Viewpoint of Workers in Supervisory Positions

Abstract

This study aimed to identify the level of the organizational citizenship behavior of the top management members from the employees' perspective in the supervisory position in the Palestinian universities in Gaza. The study sample included 344 employees who work in the supervisory position in Palestinian universities in Gaza. The study instrument comprised a questionnaire, which was distributed using the comprehensive survey technique, where (289), questionnaires were collected back, (84.10%) form community study. The researcher used the descriptive analytical method and the appropriate statistical methods for analyzing data by using the SPSS. The most important results of the study were, Proportion of community study (79.76%) find that the Organizational citizenship behavior of the top management members in the Palestinian universities in Gaza is available with a high and satisfactory degree. The study shows that the dimensions of the Organizational citizenship behavior are highly available in the following rank (Altruism - Courtesy - Civilized behavior - Sportsmanship- Conscientious Awareness). There are no statistically significant differences between the averages of the respondents about the Organizational citizenship behavior in Palestinian universities in Gaza attribution to the following variables: (gender, educational qualification, years of service, universities). There are statistically significant differences between the averages of the respondents about the Organizational citizenship behavior in Palestinian universities in Gaza attribution to the variable (job title). The researcher recommend that there is a need to support the contributed factors in reinforcing the organizational citizenship behavior of the employees in the universities and strengthening the cooperative values and relations with each other. Exert an effort to update the organizational climate continually that help the organizational citizenship behavior to grow and progress without obstacles.