The Role of Training in Developing the Skills of Employees in the Palestinian Telecommunications Sector from Their Perspective: The Palestinian Telecommunications Company (Paltel) as a Model

Abstract

The study aimed at identifying the role of training in developing staff skills of Palestinian telecommunications company (Patel). (A case study of Patel in Jenin and Nablus Provinces). It also aimed to show the influence of demographic factors (sex, position, experience and Qualification), on training to develop staff skills in (Patel). The researchers used the descriptive approach because it suited the study's implications and content. Achieve the purpose a sample consisting of (112) staff members of PALTEL in Nablus and Jenin Provinces was selected from PALTEL staff, total (135 employees), representing (83%) . The researchers developed a questionnaire as a tool to conduct the study. It contained three main areas of training, namely: cognitive skills, values and social and performance skills. The Statistical Package for Social Sciences (SPSS) was used to test the trends of the respondents in the hypotheses adopted by the study. The study concluded that the role of training in developing skills of Patel staff in Nablus and Jenin Provinces in general was huge and efficient in the improvement process as the average was (3.98). Statistical significance was observed in the area of sex and experience, while no statistical significance was found in the area of position and education. The researchers made recommendations that training should develop staff skills, and pointed to the need to follow up the staff performance after each training.