Knowledge Management Processes and Their Role in Developing Human Resources in the Ministries of the Palestinian Authority in the Gaza Strip: A Field Study

Abstract

The research aimed to identify the role of knowledge management processes in terms of knowledge acquisition, storage, transfer and enforcement in developing human resources in the ministries of Palestinian Authority. The researcher used a descriptive analytical method which has been applied to the supervisory positions (from division head to deputy minister). Therefore, a stratified random sample of 550 employees was used. The study concluded with the following findings: There is statistically significant relationship between the processes of knowledge management and the development of human resources. The ministries of the Palestinian Authority are incapable of obtaining adequate funds for knowledge acquisition. However, they are working on storing knowledge by using technology in order to help spreading knowledge within these ministries. In addition, they are keen to exchange knowledge through seminars which is accepted by the staff. Furthermore, although there is human resources planning, yet there is a need to develop the mechanisms of selecting human resources transparently and impartially. The training received by staff increased their knowledge, experience and efficiency. Nevertheless, the is a severe lack of material and moral incentives.