Total quality management and its relationship to competitive advantage - an applied study on workers at the University of Palestine. Palestine Technical College Journal for Research and Studies, [S. l.], v. 10, n. 1, p. 108–137, 2023. DOI: 10.47641/JRS.2023-10-1.05. Disponível em: https://journals.ptcdb.edu.ps/index.php/PTCJRS/article/view/v10n1-05. Acesso em: 13 jun. 2026.